Physiotherapy in Alert Level 1

Physiotherapy in Alert Level 1

Face to Face and Telehealth services are available at Avonhead Physiotherapy and Pilates for the duration of the COVID19 Alert Level 1.

Face to Face Physiotherapy Appointments

You will notice some changes as we all work with the COVID 19 Alert level 1 system.  The over-reaching goals are to keep everyone safe and well.

We have put in place the following measures to ensure safety for everyone..

COLD OR FLU SYMPTOMS: Please call the clinic to reschedule your appointment.  Please DO NOT come to the clinic.

Hand hygiene Please clean your hands with the hand sanitizer provided when you enter the building

Physical distancing  There is a clear screen between the waiting area and the receptionist, and we ask you to pay in a contactless way if possible by Pay wave.

Forms. To reduce contact between you and staff, we ask you or your referrer to e-mail necessary documents. Our team is working hard to ensure there is minimal physical contact, including consent and ACC forms.

Masks and gloves Do not hesitate to wear a mask if you wish. Your physiotherapist may be doing the same.


Telehealth Physiotherapy Appointments

Physiotherapy services via phone or video can include assessment, advice and exercise prescription.

Physiotherapy appointments will continue to be claimable under ACC and we can lodge new claims with ACC if you have a new injury.

The video and phone consultations will be 30 mins for an Initial appointment and 15 mins for a Follow up appointment. Phone and video consultations are a paid service.

Fees for Video Telehealth Consultation:

Initial ACC consultation: $30             Folllow Up ACC consultation: $30

Initial Private consultation: $70         Follow up Private consultation: $70

We will send you an invoice on the day of your consultation.

Further information regarding phone consultations coming soon.

How to make a phone or video Telehealth Consultation:

To book a phone or telehealth appointment you can call the clinic as usual on 03 358 8889.  If we do not answer the phone please leave a message and we will return your call on the same day.  You will be able to arrange a phone or video consultation Monday to Friday at a time that best suits you.

Prior to your first video consultation you will receive an email explaining how to log into your consultation.  For laptap users you will be provided with a link that you can click on 5 minutes before your appointment.  If you are using a camera phone or tablet you will be provided with a link to an app you can download for free.

At the completion of your consultation our physiotherapist will rebook you for your next appointment if required and  will email you your prescribed exercises and any further advice or information.

If you have any questions regarding our telehealth service please do not hesitate to contact us on 03 3588889 or at [email protected]

We understand these are challenging and worrying times, we at Avonhead Physiotherapy and Pilates are going to try and help work through this with you, by bringing the Physiotherapy to you, in your home.